Terms & Conditions



1.Company

Parcelboom.com Is trading name of Movingboom Limited located at 55-59 Adelaide St, Belfast BT2 8FE, under Companies House Registration Number NI641888 & VAT Number GB273177002

2. Our Services

2.1 Parcelboom.com are a parcel delivery broker who hold accounts with major courier brands who we refer to as the “Carrier”.

2.2 Collection and delivery of all consignments is carried out by the carrier. We do not collect or deliver any items ourselves. Your contract of service is between you and Parcelboom.com and as the account holder with the carrier, we will manage any interactions between you and the carrier. If you have any issues regarding your order you must contact us immediately quoting your order reference number.

2.3 By placing an order on Parcelboom.com you are agreeing that the information you have provided is accurate and correct. We operate an automated web-based system and do not check orders, so you must ensure that you provide the correct information relating to collection, delivery and the consignment details such as exact weight and dimensions. Any incorrect information provided may result in surcharges from our carriers which will be charged direct to your account.

2.4 By placing an order with Parcelboom.com you agree to our terms and conditions of service. Please ensure you have read our terms and conditions of service before placing an order to ensure you fully understand and agree with the service we operate.

2.5 Please ensure that you are familiar with the prohibited and restricted items lists for your chosen carrier as any cover that is provided with a service can be void if the contents of your consignment appear on this list.

3. Your Order & Your Cancellation Rights

3.1 Contract for services is only created when we accept an order and payment from you and issue order confirmation. We are not obliged to accept orders from you and reserve the right to cancel any orders.

3.2 We can only accept orders that originate from a UK address. A valid credit or debit card must be provided to process payment and apply VAT to all sales and any refunds/credits.

3.3 Our services are provided by third party carriers. If the service you have booked and paid for is not available after we have confirmed your order, we will offer an alternative option or the right to cancel.

3.4 You can cancel a consignment at any time up to collection of the item. If your order is cancelled prior to collection we will process a full refund to your credit/debit card. If your consignment is collected you will be unable to cancel or exercise any cancellation right.

4. Goods in Transit Cover

4.1 You agree to the level of standard cover provided with your chosen service. This is highlighted prior to booking. Any additional cover you have selected is charged to your order and is highlighted on your booking.

4.2 A claim can only be started with confirmation of booking reference and within the claim reporting timeframe.

4.3 We reserve the right to request for any damaged items to be inspected by us or our carriers as part of the claims process.

4.4 We reserve the right for a consignment to be collected and delivered to our or our carrier’s offices if a claim is settled in full.

4.5 Any claims can only be made up to the maximum cover available from a carrier, based on the standard cover and additional cover purchased.

4.6 You can purchase additional insurance cover on top of standard insurance cover that is offered. Each carrier offers different standard cover and additional cover options based on the item value and collection or delivery locations. We will highlight standard cover amounts and costs for additional cover based on the carrier you have selected before you book.

4.7 Claims cannot exceed the value of the item stated on the order, or the maximum insurance cover made up of standard cover and additional cover (If purchased). Claims cannot be made for additional costs such as packaging, advertising or any other costs not relating to the actual item.

5.Prohibited & Restricted Items

5.1 A variety of items are not permitted for carriage via any of our service providers. You can locate information on these items and full lists for each carrier by visiting the Prohibited Items section at www.parcelboom.com

5.2 You are fully responsible to check that your package does not contain ant prohibited or restricted items before booking. We accept no responsibility for items you have booked that are on any of our carriers prohibited or restricted items list.

5.3 If we carry any items unknowingly without declaration of contents that are on our prohibited items list, we are not liable to you or the recipient in any way for the consignment containing the prohibited items.

5.4 Any prohibited or restricted items are carried without compensation cover for damage or loss, regardless of whether compensation cover is taken out.

5.5 We have the right to dispose of any prohibited or restricted Items, in whole or in part, as we decide and reserve the right to charge you for any reasonable costs we incur in doing so.

6. Charges

6.1 All prices on our website are advertised on GBP – Pounds Sterling.

6.2 All payments must be made with a valid Credit or Debit card.

6.3 Payment can be made by customers Credit/Debit card stored securely on the Stripe server used for repeat transactions or by adding a new Credit or Debit card for payment.

6.4 All prices are liable to VAT and charges are displayed with VAT added at checkout.

6.5 Charges for the service you book are billed to the Credit or Debit card you choose.

6.6 In addition to cost of service charges, insome circumstances you may be liable for additional charges if your consignment is not as described in weight, size or contents or if our carrier was unable to collect on the agreed date. See section 7 & 9.

7. Collections

7.1 All collections are Monday to Friday unless otherwise stated on the service.

7.2 Our system will only allow you to select collection days that are available with the service you have chosen. If you select a day that we do not offer collections you will be asked to select an alternative day.

7.3 We are unable to offer collection slots on any of the services we offer. Please do not request a time slot as these cannot be guaranteed. If you have made a booking, your collection slot will be between 9am and 5.30pm. On occasions, collections can take place outside of these times.

7.4 If our carrier is unable to make a collection, please contact us immediately and we will rebook collection for the same day if the cut-off has not passed, or alternatively, if we have missed the cut-off we will rebook for the next working day. We are only aware of collection issues when we are contacted by the customer. Please only contact us to report any missed collections. Please do not contact the carrier.

7.5 You must be available at the collection location on the collection date. Any missed collections may be liable to a surcharge of £10 plus VAT.

7.6 All consignments must be packed sufficiently and in line with the packaging guidelines of the carrier. These can be accessed via our website. Any consignments that are not packaged sufficiently may be refused at collection. If your consignment is collected, and damaged in transit. Your claim may be refused if your consignment is deemed to be insufficiently packaged.

7.7 Fragile items should not be sent via our partner network. Please refer to out Prohibited & Restricted items lists for each carrier to ensure that your item can be sent via our network. We operate an automated system and do not check item details against our carriers prohibited and restricted items lists. You are fully responsible as the sender to ensure that your item can be sent through our carrier partners.

7.8 Prohibited and restricted items and consignments which have been insufficiently packaged should not be sent via our services. If you send any prohibited or restricted items or insufficiently packaged consignments, the item could be delayed, returned, impounded by customers are requested for collection by the sender or recipient. If goods are held to be collected by Customs they must be collected by date stated or may incur storage charges and could be discarded.

7.9 We have the right to refuse collection of any consignments that are not packaged sufficiently, contain prohibited or restricted items or exceed the weight and dimensions stated on the booking.

7.10 Packages cannot be strapped together. Any packages that are strapped together can be refused for collection and will be classed as a prohibited item.

7.11 All consignments must have a printed label with barcode attached which is provided at once your order is confirmed. This is a condition of booking any of our services. Your barcode label and order confirmation will be sent via email once your order and payment are confirmed. If you do not receive order confirmation or the shipping label please check your junk/spam folder and if you are still unable to locate, please contact us at support@parcelboom.com

7.12 Any consignments leaving the UK must be left open for inspection by the carrier and can be sealed securely once this has been done.

7.13 For exports outside of the EU, please ensure that you print and complete 4 copies of the customs declaration document and provide this to the carrier at collection. We will issue this with your order confirmation via email. If you do not receive order confirmation or the shipping label please check your junk/spam folder and if you are still unable to locate, please contact us at support@parcelboom.com

7.14 The sender of the consignment is responsible for ensuring that the consignment is packaged securely and that the barcode label affixed, all information on the label is correct and any supporting documentation is provided. We or our carrier accept no responsibility for this.

8. Delivery

8.1 Delivery times are not guaranteed unless the service you have booked specifically that this is a guaranteed delivery time.

8.2 Delivery times are stated as a guide and unless the delivery is guaranteed, delivery may take longer than the approximate times specified to certain remote or extended locations within the UK, Europe and internationally.

8.3 Delivery or Transit times are from when the item is collected and is in transit, and not from the time the order was placed and confirmed on our systems.

8.4 Our delivery services only deliver on working days which are Monday to Friday, unless you have specifically booked a Saturday or Sunday delivery service. We do not collect on weekends so any collections will be arranged for the next available working day.

8.5 We do not track any parcels. If you need to track your parcel you can do so by following the track link on our website or going directly to your carrier’s website and entering the tracking number that was provided at the time on booking.

8.6 We are only able to deliver to actual street addresses. We are unable to deliver to PO Boxes or BFPO addresses. If an item is returned for this reason, no refund will be issued.

8.7 Our carriers will only deliver to the front door of the main address. Our carriers will not deliver to individual departments, buildings, offices. Our carriers may leave at a neighbouring address if unable to deliver to the main address, but only if goods can be signed for.

8.8 For any deliveries outside of the European Union, a customs invoice must be completed. You will be asked to complete this online or will be sent a copy of this via email. If you are asked to provide a customs invoice, an accurate description of the consignment and reason for export must be provided. If customs find that the reason for export or description of consignment is not correct, then your consignment may be confiscated, or returned, or surcharges may be applied. 4 copies of the customs invoice must be provided to the driver for all shipments outside of the European Union.

8.9 Some items may be left without a signature in what is classified as a “Driver Release Area” This is an area at the delivery location which is deemed safe and the driver is able to leave the consignment out of sight and out of weather. This only applies to specific postcodes and with some carriers. Please contact our Customer Service team for information on which postcodes this applies to.

8.10 If a consignment is collected, and this needs to be cancelled then we will try to do this for you if we are contacted in reasonable time. If you cancel a delivery after the item has been collected then any charges applied by the carrier will be billed to your credit/debit card if the exceed the amount paid for the service. Any difference will be refunded accordingly.

9. Reasons for Surcharging

9.1 As an online retailer of courier service, we will store payment details for back billing any surcharges that we will incur on your order from our courier partners. We will store and use your payment data and apply charges only in the following circumstances.

9.2 If your item is not as described in weight.

9.3 If your item is not as described in dimensions.

9.4 If your item is not as described in contents.

9.5 If our drivers are unable to collect or deliver at the locations provided on the agreed date.

10. Surcharge Amounts

10.1 Any surcharges that are applied to your credit/debit card are based on a breach of our terms of service and the terms of service of your chosen carrier.

10.2 We do not profit from surcharges and any charges that are applied to your credit/debit card are charges that are passed on to us by your carrier.

10.3 We will only ever apply surcharges to your credit/debit card to reclaim surcharges billed to us from your consignment. Surcharge amounts are set by the carrier you used and not by our company.

10.4 Charge details and amounts can be viewed in your carrier’s terms of service and conditions of carriage.

11. PCI Compliance

11.1 As a responsible online trader, we use the highest security standards to protect our customers information. To ensure the highest levels of security and PCI compliance we process all card transactions via Stripe.

11.2 As a Stripe partner we can ensure that the storage of card data complies with the Payment Card Industry Data Security Standards (PCI DSS).

11.3 Stripe has been audited by an independent PCI Qualified Security Assessor (QSA) and is certified as a PCI Level 1 Service Provider. This is the most stringent level of certification available in the payments industry.

12. Making A Claim

12.1 If your parcel has arrived damaged, you can sign for the parcel, but you MUST not sign for the parcel as “Received in Good Condition”. If the parcel or item is damaged, you must not sign for as “Received in Good Condition”. If you do this will mean you are unable to process a claim. Check your item is in perfect condition before you accept delivery of this.

12.2 take photos of the damaged item and packaging as proof of damage when the item was received. You should keep the item in the packaging it was delivered in, in case our courier partner needs to inspect this as part of the claims process.

12.3 You will need your consignment number and any proof you have such as an invoice to show your items value and the service you purchased from us.

12.4 The claim can only be made by the person who made the order, so if you are the recipient, please contact the sender with this information so they can initiate the claims process.

12.5 Please contact us direct to report your claim. Our team will be available to contact the courier to raise your claim and provide any updates.

12.6 Every carrier has its own level of standard cover, so the amount you can claim depends on this, and if you purchased any additional cover to increase the insurance on your parcel. If you are unsure about the standard level of cover for the carrier you used, you can contact our team who will look this up for you. If you are eligible to make a claim and your parcel did not contain prohibited items or non-insurance items, your claim will be processed for the maximum cover amount plus the cost of delivery.

12.7 You can only claim for more than the standard maximum cover provided by your courier if you have purchased additional enhanced cover to the value of your item. Your invoice will show the level of cover you have. Standard levels of cover vary depending on which courier company you hired. You can find out these levels by contacting our team or by referring to the courier’s terms of service.

12.8 You should make your claim immediately as soon as you have identified the damage or loss of your parcel. All claims must be received within 21 days of the date of booking. We will not be able to process any loss or damage claims received after this date.

12.9 Your item cannot be moved from the address where it was signed for until the claim s process is complete. If the item is moved then this will invalidate your claim.

12.10 For missing or damaged items claims please email us at claims@parcelboom.com

13. Complaints

13.1 We aim to acknowledge any complaints within 24 hours of receipt. If you would like to submit a complaint please contact us by one of the following contact methods in section 14. We aim to formally respond to any complaints within 24 hours.

13.2 If you wish to submit a claim that relates to a lost or damaged consignment, please refer to section 12. Please do not submit a complaint about a claim until you have received a decision on your claim.

14. Customer Services

14.1 You can contact our team with any issues via the following methods and we aim to respond to you within 24 hours.

By Post:
Parcelboom.com (Movingboom Ltd)
55-59 Adelaide St,
Belfast
BT2 8FE

By Website:
www.parcelboom.com

By Email:

For missing or damaged items claims please email us at claims@parcelboom.com

For customer support please email us at support@parcelboom.com

Please provide a contact number in your email and a member of our team will call you back.

15. Remote Locations /Extended Areas

15.1 Remote Locations / Extended Ares are collection and delivery locations that will incur surcharges. These areas include some parts or England such as Cornwall, Scotland such as Highlands & Islands, Offshore Islands and parts of Northern Ireland. This also applies to some of our European and international destinations.

15.2 Remote Locations / Extended areas will incur surcharges. You will be notified of these at time of booking and you will see these charges highlighted on your order at the checkout before you make payment so you can choose to complete or cancel order.

15.3 Remote Locations / Extended areas will be liable to delivery delays of around 24-48 hours over the standard delivery times set out for each service. By accepting Remote Locations / Extended area surcharges you are accepting delays to the standard delivery times specified for each service.

16. Intellectual Property

16.1. We are the owner of all intellectual property on our site. All rights are reserved.

16.2. You must not modify any material that you print our download from our site.

16.3. Our Status as the authors of any material on our site must always be acknowledged if this is used outside of our domain.

16.4.You must not use all or part of any material from our domain without written permission.

17. Privacy

17.1. This privacy policy sets out how Parcelboom.comuses and protects any information that you give when you use this website.

17.2. Parcelboom.com is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, and then you can be assured that it will only be used in accordance with this privacy statement.

17.3. Parcelboom.commay change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 01-04-2018.

17.4. What we do with the information we gather - We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

18. Internal Record Keeping

18.1 We may use the information you provide to improve our products and services.

18.2 We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

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18.3 From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

19. Security

19.1 We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

20. Cookies

20.1. A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences and granting you access to your admin panel to reduce time having to login.

20.2 We may use cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

20.3 A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

20.4 You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

21. Controlling Your Personal Information

You may choose to restrict the collection or use of your personal information in the following ways:

21.1 Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.

21.2 If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at support@parcelboom.com

21.3 We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

21.4 You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you, please write to address at top of page.

21.5 If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

For Any Help Or Queries

support@parcelboom.com

For Any Help Or Queries

support@parcelboom.com

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